Use the Nokia Software Recovery Tool to recover your Lumia WP8 phone if you have software or software update problems. If your phone is not responding, it appears to be stuck or is not starting you can try to recover it at home before initiating a repair.

  • If possible, you should make a backup of your phone’s data before using the Nokia Software Recovery Tool.

Prerequisites for your computer:

  • Microsoft Windows 7 or later.
  • USB cable to connect your phone to the computer.
  • Minimum 2 GB free storage space.
  • NOTE! The files downloaded by the Nokia Software Recovery Tool may be as much as 4GB, and may take a long time, depending on your internet connection and phone model.

Find answers to your questions in Nokia Software Recovery Help

  • To get help and find answers to your questions about Nokia Software Recovery Tool, open the Nokia Software Recovery Tool and click on the “?” symbol from any screen.